You must be kidding me?

It takes quite a bit to be pissed off at letters in the Straits Times forum these days, given the amount of ridiculous letters that I have read over the last 5 years or so. Such as those letters which actually have the cheek to demand all cyclists (think about the old wobbly uncles and aunties cycling leisurely on their way to the market every morning) stay on the roads andface the might of the bendy buses, concrete mixers, construction lorries etc. I mean seriously? These are the same people who have NEVER cycled on our roads before and think human rights is the best thing since sliced bread. What is needed is a huge dose of common sense and politeness and the problem is solved! Fast, competitive (and by that I also mean the 2 FT workers who 2F2F on Orchard Road and beat the red lights) cyclists go onto the road, uncles and aunties cycling to the market stay on the pavement. Young kids educated on civic responsibility to limit their speed on pavements. Must we really have regulations for everything?

But I digress. Like I said, I wasn't even moved enough by those letters to post them here, until I read the letter below. When I saw the title I was like wow! somebody has guts to point out a customer was wrong in the first place. Until I read that the manager fired his 2 staff in the end ANYWAY coz they are in the service industry.

All together now, WTH???????????? Seriously, this is a world gone politically mad! If the customer is unreasonable beyond doubt, stick to your guns! After all 2 persons' livelihoods are at stake here! I would be extremely pissed if this becomes the United States whereby you can sue your neighbour when you trip over a tile in front of his home because he did not fix it, and you are a bigot and intolerant if you say Merry Xmas instead of a dumb Happy Holidays.

Lighten up world!! I hope the customer is happy he caused 2 persons to lose their jobs.

From Straits Times

Customer who complained of service was unreasonable

I AM writing to clarify Mr Ong Weisheng's letter ('Atrocious manners from Max Brenner staff and supervisor'; ST Online Forum, June 30) pertaining to an incident at my shop on May 30. Following his initial feedback, I conducted an investigation. I also had an eyewitness account from another customer present that the situation was entirely provoked, resulting in the unpleasant exchange between my supervisor and Mr Ong.
I had told Mr Ong he would be updated on the outcome of my probe in an earlier e-mail reply. However, I am not surprised at his lack of patience in allowing due process in the matter as he displayed the same impatience while waiting outside my shop on May 30.

My CCTV recording paints the full picture as follows:

Mr Ong and a friend arrived outside my shop and waited a grand total of 48 seconds before approaching staff who were all busy with a full house inside. Mr Ong and his friend then returned to the queue post and waited a further two minutes before approach the same female employee and that is when the exchange took place with my supervisor joining in to assist the female employee.

Despite Mr Ong's inflated claim of how long he waited and the eyewitness who came forward to vouch for my employee's behaviour, I have asked both staff to resign in view of the fact that we are, after all, in the service industry and that means good service to all - regardless of the situation. Mr Ong has been told of the outcome of my investigation in an e-mail reply.

Kenning Koh

Managing Director

Max Brenner Chocolate Bar